Returns, Exchanges & Pre-Order Policy

We want you to love your ATINA shoes. If something isn't right, we're here to help with a process that is simple, fair, and straightforward.

To request a return or exchange, email hello@atinanyc.com with your order number and the reason for your request. We will respond within 1–2 business days with next steps.

Exchange & Return Eligibility

To be eligible for a return or exchange, items must be:
• Unworn, with no signs of wear, scuffing, creasing, or damage
• Free of dirt, debris, or odor
• Returned in their original condition with the original shoe box, and any included inserts

All returns are inspected upon receipt. ATINA ÑYC reserves the right to decline returns that do not meet these requirements. Items that show signs of wear or damage will be returned to the customer at the customer's expense.

Because each pair is handcrafted, slight variations in leather, suede, color, grain, and finishing are natural characteristics of the materials and craftsmanship. These variations are not considered manufacturing defects.

Exchange Policy

We gladly accept exchanges for a different size or color within 30 days of delivery, subject to availability. To begin an exchange, email hello@atinanyc.com.

Return Policy

Returns of unworn items in their original condition are accepted within 14 days of delivery for a full refund to the original payment method.

Returns requested after 14 days and within 30 days of delivery are eligible for store credit only. Store credit never expires.

Items returned more than 30 days after delivery are not eligible for a refund, exchange, or store credit.

A flat $14 return shipping fee will be deducted from your refund.

Processing & Refunds

Please allow 5–10 business days after we receive your return for inspection and processing. Once approved, you will receive an email confirmation.

Refunds are issued to your original payment method. Depending on your bank or card issuer, please allow an additional 3–5 business days for the refund to appear.

Original shipping charges are non-refundable.

Defective or Incorrect Items

If you receive a defective item or an incorrect order, please contact us within 14 days of delivery at hello@atinanyc.com with your order number and photos of the issue. We will provide a replacement or full refund at no cost to you.

Damage resulting from normal wear, improper care, accidents, or misuse is not covered. ATINA ÑYC reserves the sole right to determine whether an item qualifies as defective.

Final Sale Items

The following items are final sale and are not eligible for return, exchange, or store credit:
• Items marked Final Sale
• Sale or promotional merchandise
• International orders shipped outside the United States

Pre-Order Policy

Most ATINA ÑYC pre-orders are made to order. Each pair is handcrafted specifically for you in your selected size and color as part of a small, intentional production run. Because of this, pre-orders are subject to the following terms.

Pre-Order Cancellation Window

Pre-orders may be canceled within 10 days of the order date for a full refund, less the non-refundable $15 payment processing fee.

To cancel, email hello@atinanyc.com with your order number and the subject line: PRE-ORDER CANCEL.

After 10 Days

After 10 days, pre-orders are no longer eligible for a cash refund. Eligible cancellations will receive store credit equal to the order value less the $15 payment processing fee. Store credit does not expire.

Production

Pre-orders typically enter production approximately 15–30 days after the order date. Once production has begun, size, color, style, or other order changes cannot be guaranteed.

If you need to make a change, please contact us as soon as possible. We will always do our best to accommodate requests before production begins.

Delivery Timeline

Estimated delivery dates are provided on each product page. These dates are estimates and may be affected by production or shipping delays outside our control. Should a significant delay occur, we will notify you by email.

Returns & Exchanges for Pre-Orders

Once delivered, pre-order shoes may be exchanged for a different size within 14 days of delivery, subject to availability.

Because each pair is made specifically for you, pre-order purchases are not eligible for cash refunds after delivery unless the item arrives defective or is materially different from what was ordered. Please notify us within 14 days of delivery if this occurs.

We're Here to Help

If you have any questions about your order or pre-order, we'd love to help. Email us at hello@atinanyc.com or follow us on Instagram @atinanyc.

QUICK REFERENCE — PRE-ORDER TERMS AT A GLANCE